The Full form of ACD is Automatic Call Distributor, or ACD stands for Automatic Call Distributor, or the full name of given abbreviation is Automatic Call Distributor.
ACD (Automatic Call Distributor)
Automatic Call Distributor is known as ACD, commonly known as automatic call distributor, is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs often use a voice menu to direct callers based on the customer's selection, telephone number, selected incoming line to the system or time of day the call was processed.
Computer telephony integration and computer-supported telecommunications applications are intermediate software that can produce advanced ACD systems. Experts claim that "the invention of ACD technology made the concept of a call centre possible.
ACD all full forms
- Automatic Call Distributor
- Automatic Call Distribution
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- Automated Configuration Documentation
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All the above full forms are related to ACD. A little information is given about one of these full forms. If you are not satisfied with the information given about 'Automatic Call Distributor (ACD)', then comment. Or if you know more about 'Automatic Call Distributor (ACD)', then write.